The "yes" transaction
Why my contact lens service is my favourite transaction.
design
ux
over 3 years ago - 1 min read
For years now, this is how I've order my contact lenses:

Every few months I get a text message from a website I once visited around 5 years ago. I purchased some lenses and never visited again. They know how many lenses I buy and how long they'll last. Then they send me a message…

I love this transaction for many reasons:
- I don't need to install an app or sign in to a website
- It works even if I change my phone
- I can ignore it if I like
- I can pull up a message from months ago and respond.
- There is no payment confirmation required.
One 'YES' and they arrive the next day with a complimentary bag of Haribo.